Returns & Exchanges

At FilterBaby, we want you to be completely satisfied with your skin-transforming results. If you are not happy with your purchase, we offer a 60-day money-back guarantee on all our filtration systems.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the FilterBaby device and any unused filters in their original packaging to ensure the items are protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.